If you purchased on our website
EVE LOM hopes you will be delighted with your order. However, if you are not completely satisfied, we are happy to offer a refund or exchange on all goods returned to us within 14 days of receipt, provided they are in their unopened and unused condition and original packaging.
How to return a European/International order
For any parcels delivered outside of the UK, please ensure your parcel is sent back by Recorded Delivery.
We strongly recommend that you obtain a postage receipt with your tracking number. We are responsible for your parcel only once it has been received at our warehouse.
Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Unless an item is faulty, we cannot refund return postage costs.
If you purchased from an authorized retailer
*Terms & Conditions:
We are responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Excludes gift card/e-gift cards, samples and gift with purchase, Sale and clearance items. Used is defined as any variation from its original condition including opened or outer seal broken. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded.
Once your refund has been processed, it can take your card provider 5 to 7 working days to credit your account.